Privacy Policy

What Is Covered by Our Privacy Policy?

  • The information we acquire and how we gather it.
  • How that information is used and when it’s disclosed.
  • The way you can access your information and keep it updated.
  • What measures we take to keep the information we acquire protected.

Our Privacy Policy is applicable to the data we gather on our website and through the use of our services on  (both referred to as “Services”). Your privacy is important to us, so we ask that you take a moment to read our policies. If you require more details about anything you read, feel free to get in touch with us.

We Adhere to Canadian Laws

Our Website might link to third-party websites. Any third-party website we link to has a privacy policy that differs from ours. We suggest that you go through the privacy policy of all the websites you frequent.

  1. Information Gathered

    What You Give Us

    When customers sign up for our Services, we gather the following information:

    Profile and Account Information: We gather details about you when an account is created to use our Services. These details consist of your name, email address, phone number, billing address, and delivery location. Dietary preferences and restrictions might also be acquired.

    Financial Information: We might gather financial account details, such as your credit card number, when our Services are paid for.

    Testimonials: We gather our details that you might send to our us, including when you leave feedback about our Service and our Caterers/partners (“Food Vendors”), contact customer support, or get in touch with us via phone, email, or social networks.

    To provide you with our Services, we gather the following details from Vendors we work with:

    Account Information: We gather details from our Food Vendors, which includes your name, email address, phone number, mailing address, and physical location.

    Payment Information: To facilitate payments to our Food Vendors, we gather financial data. For instance, your PayPal account ID or bank account data.

    Information we gather through the use of our Services:

    Analytics Information and Web Logs: To improve our Services, we collect specific data and keep it stored in our log files when you engage with our Services. This data might be comprised of browser or device details, IP (internet protocol) addresses, exit/referral page domains, keywords you searched with, and locations. Along with our analytics staff, we also gather and store analytics data when you use our Services.

    Tracking Cookies and Similar Technology: We might use several different types of technology to gather data, which includes cookies that are saved to your device or computer. Cookies are digital files kept on your device or hard drive. We use them to improve the user experience and our website. Cookies allow you to remain logged into our site without the need to reenter your username and password. You have the option to opt out of cookie use through your browser’s settings. Be mindful that some of our Services may not be accessible without the use of cookies.

  2. How Your Information is Used

    We might utilize the data we gather for several reasons, including:

    • Offer, maintain, operate, enhance, customize, and market our Services;
    • Produce new services, products, functionality, and features;
    • Allow you to use and access our Services;
    • Process transactions and send you related details, which includes purchase invoices and confirmations;
    • Contact you to reply to your questions, comments, and requests; offer customer support and service; offer you details about your Service such as technical updates, notices, administrative messages, security alerts, or marketing/advertising messages; and offer information or news about us;
    • Track and study usage, trends, activities related to our Services; and
    • Look into and block illegal access to our Services, fraudulent transactions, and similar unlawful activities.

    Information we gather might also be used for purposes not listed in this Privacy Policy, which we will update you about.

  3. Information Disclosures and Sharing

    Your information might be shared in the following ways:

    Your permission: Your private details will be shared with organizations, businesses, or people not connected to Roadrunner Foods when you provide us with permission.

    Service Providers and Others: Your information might be shared with our service providers and third parties who offer Services on our behalf. This may include analytics, technology, and advertising services.  Additionally, we offer your payment details to our service providers for verification and processing purposes. Through the use of our Services, analytics providers might gather details about your activities online over a set duration and through various services.

    Protection of Our Rights; Accordance with Legal Requests: We might show your details, which may include your private information to a third-party if (a) we think that it is warranted as per any regulations, laws, government requests, or legal processes, (b) to enforce our policies, agreements, and terms of service, (c) to secure the integrity of Roadrunner Foods services and products, (d) to safeguard the rights, property, the public, or our customers from illegal activity or danger, (e) to react to an urgency to help stop the injury or death of an individual, or (f) to assess and protect ourselves from any third-party allegations or claims.

    Company Transfers: We might disclose or send your details (which includes your private information) in association with or while negotiating, any sale of company assets, mergers, financing, or acquisition of all or some of our organization to another business. We will inform you if an ownership change or asset transfer takes place through an update on our website.

    Non-identifying or Aggregate Information: To enhance the experience of our Services, we might disclose details with our Food Vendors and other third parties without specifically identifying you.

  4. The Options You Have Regarding Your Information

    You might opt not to disclose your private details with us. In such cases, we might not have the ability to offer you some of our features, and the functionality of our Services might be impacted. You can update or change your password and payment details anytime by changing the settings in your online profile. Additionally, you can change or update other details, which includes private information you offered to us. You can also send us an email if you would like your account closed. 

    You can opt out of obtaining marketing emails from Roadrunner Foods by clicking the Unsubscribe link at the bottom of any promotional email we send. You will still receive security and administrative emails from us after you opt out of receiving promotional emails. This will continue until your account is deleted.

  5. Data Protection

    We utilize specific managerial, physical, and technical security measures that are developed to enhance the integrity of private data that we gather and maintain. However, we can’t promise or warrant the security of any details you send to us or post, which you do at your own risk. Additionally, we can’t promise that these details won’t be shared, accessed, changed, or destroyed by any breach of technical, physical, or managerial measures implemented.

  6. Privacy Policy Changes

    We might occasionally modify this Privacy Policy. If it is adjusted in any way, you’ll find out via the date on the “Last Updated” section of the Privacy Policy. In some instances, we might offer you an extra notice (like sending you an email or adding a letter to the home page). By using our Services once the Policy has been revised, you are confirming that you have reviewed, abide by, and understand the most recent version of it.

  7. Contact Details

    Call or email us if you have any comments or questions about our disclosure and usage practices; as well as your permission options.